Commitment to Sustainability
～Towards the future～
We will continue to be a hotel that contributes to
society for the future of humanity.
Toyoko Inn has developed a network of hotels in all 47 prefectures to serve as base hotels to support your trips. We strive to operate hotels that are beloved by local communities as social infrastructure where everyone can stay with peace of mind.
Placing coexistence and co-prosperity with local communities that support our hotel operations at the core of our corporate management, we are engaged in collaborative efforts with local residents and activities supporting children who will lead the next generation. Being embraced by the community and growing alongside the community— This spirit reflects the sustainable business model that Toyoko Inn aspires for. We will continue our efforts to remain a hotel that is trusted by local communities and can contribute to society.
Message from the CEO
Since our founding, Toyoko Inn has consistently provided society with stress-free travel based on our corporate purpose to be travelers’ home base to support their journey. We have built a network covering all 47 prefectures near major stations and airports to provide peace of mind to everyone who visits these cities and towns. We will continue to strive to be the most accessible hotel, where our guests can make reservations from anywhere and reach their hotel with ease.
Regarding our prices, we have offered stable and reliable rates based on our “One Price Principle” rather than fluctuating greatly in line with supply and demand. The foundation of Toyoko Inn’s sustainability lies in having our guests be able to always choose their hotel in the same way, whether they are traveling for business or a family vacation.
Toyoko Inn’s strength resides in our on-site staff. Locally hired staff members in each area introduce the appeal of that area as they cultivate personal relationships. In line with our aim to be a hotel that is beloved by local communities, we work hand in hand with local residents to support children’s learning and growth, pursuing coexistence and co-prosperity with local communities through such efforts as accommodation and coordination in the event of a disaster.
We recognize our role as social infrastructure for travel, and we will continue to be an indispensable presence through reducing our environmental impact, fostering the growth of our staff, and building partnerships with local communities.
President and Executive Officer
(Representative Executive Officer)Maiko Kuroda
Supporting children
Toyoko Inn values supporting the
growth of children who will
shape the future
through the collective efforts of
the entire community.
We leverage our connections with local communities and work in collaboration with schools and local governments to create
opportunities for learning and hands-on experiences.
And we will continue to support children’s futures as a hotel that walks hand in hand with local communities.
We have been providing support to Gunma Prefecture’s support program for free schools and other facilities since 2023. Gunma Prefecture is working to enhance learning support for children not attending school and to promote the creation of safe spaces where children can feel secure. Furthermore, the entire prefecture is challenging itself to build diverse learning models by viewing free schools and other such facilities as “new learning spaces where unique children with the potential to lead Japan into the future can be nurtured.” Our company endorses the objectives of Gunma Prefecture’s initiatives and is therefore making donations through the “corporate version hometown tax donation” and dispatching experienced hotel managers. We will support the growth of children and grow together with the local community.
Showcasing our “Hotel” pavilion
Through their experience at the Hotel pavilion, we hope that children will learn that the many expressions of hospitality are made possible through the teamwork of the staff members. We also hope that children can experience firsthand how hotels are places that bring smiles to people’s faces and provide memorable experiences.
Since 2005, we have held “My First Business Trip” events that allow elementary school students to leave home and stay at a hotel, experiencing a “business trip” just like business people. It has become established in the community as a hands-on learning experience that encourages children to become independent.
We have been sponsoring the “General incorporated foundation Classical Concert for 1 Million People” that supports the development of young performers as well as revitalizing local communities through the power of classical music, and have been holding live performances in the hotel lobby since 2015. We also help run the “Delivering Music to Children Project,” a live concert held at other places where local children gather.
＼Held every week at a Toyoko Inn somewhere.／Click here for the event schedule.▷▷▷
All hotels in Japan* are registered as “kids refuge houses to call emergency number 110,” which protects children who have been involved in a crime or are about to be involved in a crime and calls for help, and reports the incident to the police.
*Excluding hotels in municipalities that cannot be registered
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All Toyoko Inn managers are sponsor parents for Filipino children
【Child Fund Japan】
Following the Second World War, assistance from the United States Christian Children's Fund in support of Japanese war orphans helped save the lives of over 80,000 children. In an attempt to pay forward all the support Japan has received, Child Fund Japan has been active since 1975 in promoting healthy growth for children living in poverty in Asia, as well as independence of family and community. All Toyoko Inn managers have become sponsor parents to children in the Philippines, and we are actively supporting the work of this organization.
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Building elementary schools in Cambodia
【Shanti Volunteer Association】
With the support of the Shanti Volunteer Association and donations made to collection boxes placed at the reception desks of our hotels, Toyoko Inn has built elementary schools in Cambodia in order to realize children's dreams of going to school. Made possible by donations made by our guests 4 schools have been completed and opened.
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A portion of VOD sales goes to Asia and Africa, where medical care is not prevalent
【Japan Overseas Christian Medical Cooperative Service】
To help improve the situation in regions where medical care is not fully available, Toyoko Inn donates a portion of its VOD sales proceeds to support the activities of the Japan Overseas Christian Medical Cooperative (JOCS).
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Creating a world where children are not bought and sold
【KAMONOHASHI PROJECT】
In order to eliminate an “abject environment for children” such as child abuse, we sponsor and support the efforts of the Kamonohashi Project, which is active in India and Japan, through donations, fundraising, and volunteer cooperation.
As part of our effort to achieve this mission we are actively working by donating to and cooperating with various organizations
| Names of Donor and Cooperating Organizations | Outline of the Organizations’ Activities |
|---|---|
| Foundation for Orphans from Automobile Accident | Promotion of activities to provide a stable livelihood for surviving children of persons dying in vehicular accidents |
| The Japan Crime Prevention Association | Development of crime prevention activities in every prefecture of Japan |
| National Federation of UNESCO Associations in JAPAN | Realization international peace and humans common welfare |
| Social Welfare Corporation Fukuden-kai | Facility management of foster homes and foster parents |
| TABLE FOR TWO International (Onigiri Action) |
- Toyoko Inn became a special sponsor of the tournaments organized by the Japan Junior Golf Association, and established Toyoko Inn Junior Golf Open which has been held since 2015. We aim to support the dream of junior golfers to “become a top Japanese professional golfer.”
- We have been co-sponsoring the “National Children's Challenge Cup Tournament” alongside the Japan Children's Fitness Association since 2014, and we are supporting activities that promote children's mental and physical health together with the community.
Contributing
to the community
Toyoko Inn values growing alongside local communities through
our nationwide hotel network.
We collaborate with local governments and community organizations to engage in activities that strengthen local communities, such as promoting a town’s appeal and helping to ensure safety and security.
As a hotel rooted in local communities, we will continue to fulfill our role as social infrastructure that supports travel.
At the request of Japan’s national and local governments, during the spread of COVID-19, our hotels served as temporary holding and accommodation facilities for visitors and returnees from overseas, as well as accommodation and treatment facilities for people with mild cases of COVID-19, and also provided accommodation for on-site medical personnel. We have also concluded agreements with various local authorities to accommodate victims and others in need in the event of natural disasters.
We make an effort to create hotels that support local communities. From July 2024, we have been providing services such as coin laundries, Italian cafes, internal nurseries (approved by local residents) as well as operating Toyoko INN Higashi Osaka Scrum.
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We have allocated gallery spaces where artworks by local artists are being exhibited in the following branches:“Toyoko Inn Kofu-eki Minami-guchi No.2”, “Toyoko Inn Sakudaira-eki Asama-guchi”, “Toyoko Inn Shonan Hiratsuka-eki Kita-guchi No.1”, “Toyoko Inn Toyama-eki Shinkansen-guchi No.2”.These spaces are used for decorative purposes (in the lobby and corridor), as well as in adjoining stores. The aim is to revitalize the local community and become the place of interaction and exchange between guests and the community.
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We operate one of the largest art facilities in Tokyo, “ART FACTORY JONANJIMA” (Ota-ku, Tokyo), which is a renovated warehouse. We are engaged in various activities mainly supporting young artists’ creating activities.
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Ukiyoe painting from the Edo era reflect the idea of“Sampo Yoshi”(Triple Win) for buyer, seller and the local community,that is compatible with the philosophy of Toyoko Inn. At 40 Toyoko Inn hotels in Tokyo area, Ukiyoe motifs named after each hotels are installed for guests to enjoy.
Diversity
Toyoko Inn values creating
workplaces where diverse
workforces can thrive
by respecting each individual’s
personality and strengths.
The diversity of our on-site staff, as exemplified by the fact that most of our hotel managers are women,
supports Toyoko Inn’s service.
We aim to be a company that creates the future together with local communities by fostering an environment
where everyone can take on challenges and grow, regardless of gender, age, or background.
Since its establishment, Toyoko Inn has valued women's sensibilities in creating hotels where guests can relax. Many female employees are working as managers, receptionist staff, and housekeeping staff.
In particular, managers actively recruit people with no experience in the industry and train them to become leaders, focusing on women’s empowerment.
On September 8, 2022, Toyoko Inn received the highest rating of 3 stars as part of the Eruboshi certification as a company of excellence under the Act on Promotion of Women's Participation and Advancement in the Workplace.
■What is the Eruboshi certification?
Based on Japan’s Act on Promotion of Women's Participation and Advancement in the Workplace, the Eruboshi certification recognizes companies that have made outstanding efforts toward the implementation of this Act. Companies are evaluated based on five criteria: Employment, Continued Length of Employment, Working Hours and Work Styles, Ratio of Management Positions, and Diverse Career Paths. Toyoko Inn has successfully cleared all 5 criteria and was awarded 3 stars.
Including part-time staff, approximately 26% of all employees are aged 60 years old or older. Ranging from their 20s to their 80s, our workforce extends over an extensive range of ages.
We have set and are promoting the goal of “employing people with disabilities in all our hotels.”
Environment
Toyoko Inn is actively working to
reduce our environmental impact.
We strive to help realize a society where people can continue to travel with peace of mind
by promoting energy conservation and the efficient use of resources in our daily operations.
As a hotel rooted in local communities, we will pursue sustainable operations that are environmentally friendly.
ZERO Waste Declaration
We shall create and operate hotels that do not produce waste or unnecessary materials.
In accordance with Toyoko Inn's corporate action guideline “- Towards the future- We will create a chain hotel that is mindful of the future of the world," we declare that all members of the Toyoko Inn Group will contribute to the realization of a recycling-oriented society.
- 1.
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We aim to reduce, as far as possible, our annual waste output of approximately 10,000 tons
- We shall aim for zero waste by reducing disposable amenities and recycling and circulating items that would otherwise be discarded
- We shall strive to serve the proper amount of food by collecting data from breakfast surveys, and we will promote the introduction of food waste treatment machines to address the issue of food loss
- We shall expand the reuse of washing water that has already been introduced
- 2.
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We shall promote the introduction of high energy-efficient equipment and renewable energy
- We shall promote the switching from kerosene to gas, introducing energy-saving equipment such as air conditioners, ventilators, water heaters, and the introduction of heat shielding film
- We shall convert rooftop signage to LED lighting and reduce lighting hours
- We shall promote the introduction of photovoltaic power generation utilizing hotel properties
- 3.
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We shall not demolish old buildings but completely renovate and reuse them
- We shall aim to reduce environmental impact through waste reduction and significant shortening of construction periods by utilizing our patented "Reproducing method and structure for reinforcing the RC structure" (Patent No. 7038246) within the Company
We are working to further reduce waste and CO2 emissions through actions that each of us can take, and aim to be an eco-friendly hotel with our guests.
- 1.
- Lighting: Saving in electric power was achieved by the introducing LEDs lights. In addition, the shared toilets on the lobby floor use motion sensor lighting to reduce unnecessary power consumption.
- 2.
- Air conditioning: Introduced an individual air conditioning system that can adjust temperature for individual rooms, reducing power consumption of vacant rooms.
- 3.
- Blackout curtains: Minimize the power required for air conditioning.
- 4.
- Regular cleaning: We carry out regular cleaning of air conditioning equipment to reduce power consumption.
- 5.
- Slippers: We disinfect slippers daily in an effort to reduce consumption of single-use amenities (excluding some hotels).
- 6.
- Guest room magazine “Tanoyaku” : We use of environmentally-friendly paper.
- 7.
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Breakfast questionnaire: We ask each customer via the television set in their room whether or not they will be eating breakfast the next morning. On top of this, we endorse the NO-FOODLOSS PROJECT, sponsored by the Ministry of Agriculture, Forestry and Fisheries; stop refilling breakfast items at 08:45 (15 minutes before closing time) and try to prepare only the correct amount of food in order to pursue our goal of reducting food waste (excluding certain hotels).
- 8.
- Switch to paperless: We have introduced an electronic record keeping system for forms crucial in running a hotel, such as cleaning checklists. As a result, we have reduced each hotel's yearly paper consumption by approxiamtely 2.5 tons
- 9.
- As part of our efforts to protect the global environment, we will introduce the "ECO Stay" program.
- 1.
- Bathroom Dispensers:
We provide shampoo, conditioner, and body soap through dispensers in an effort to reduce the waste of soaps as well as packaging materials.
- 2.
- Toilet Paper: Recycled toilet paper is provided.
- 3.
- Toilet water: The water used in the shower is filtered and reused as water to flush the toilets in the hotel (available in some hotels).
- 4.
- Collection of some single use plastic waste: We have started collecting used toothbrushes and combs and reuse the materials to produce toothbrush cases and hotel amenities.
- 5.
- Amenity Corner: Toothbrush sets are placed in the guest rooms. Instead of having amenities in guest rooms such as combs, razors, we have created amenities corner near the reception, in order to allow guests to take only what they need.
*Some locations may not have combs available, and some locations may provide them at the reception desk.
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Collection box
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Amenities
Aiming for a reduction in water usage and sewage poulltion, we have introduced detergent-less washing machines in certain hotels.
From May 2023, rooftop signboards,*1 previously illuminated from sunset to dawn, are in principle now turned off simultaneously at midnight at all locations.*2
The electric capacity of rooftop signboards is approximately 7KW per location.*3 Reducing lighting time by one hour saves around 0.11 t/CO2*4 per month. As an example, turning off the lights at midnight at a location previously illuminated until 3 AM results in a monthly reduction of 0.33 t/CO2 and an annual reduction of 3.96 t/CO2. Previously, we turned off rooftop signboards during times of constrained power supply and demand, but as part of our daily efforts to conserve electricity and curb CO2 emissions, all lights are now turned off simultaneously at midnight year-round at all locations.
*1: Actual lighting hours vary by location.
*2 This excludes some locations.
*3 Electrical capacity varies due to different sizes of signboards, etc. at each location.
*4 Calculated based on the coefficients contained in the Guidelines for Measures to Prevent Global Warming released by the Tokyo Metropolitan Government.
Toyoko Inn
Blue Reborn Project
Doing what we can, little by little
Toyoko Inn launched the Toyoko Inn Blue Reborn Project as an initiative to contribute toward
environmental sustainability. In order to create a hotel that is mindful of the future of the earth,
we will review materials such as amenities, as well as the method of provision, and work together
with our guests and cooperating companies to make effective use of resources and reduce
the number of wastes produced and disposed of.
Toyoko Inn is proud to announce the introduction of bamboo biomass plastic bathroom amenities made from locally-sourced bamboo in all guest rooms , under a new recycling program that converts used amenity products into brand new versions.
* To be phased in incrementally from April 2025
Starting in April 2025, toothbrushes and combs are being replaced with bamboo biomass plastic versions made by Japanese supplier Mine Co., Ltd using locally-sourced bamboo.
Biomass containing 35% Japanese bamboo is ideal for recycling, because high-strength bamboo fiber is a sustainable resource that can be recycled many times.
The flow of biomass production
using Japanese bamboo
Toyoko Inn is committed to reducing wastage as far as practicable. The recyclable parts of used bathroom amenities are converted into new amenities, while non-recyclable materials such as toothbrush heads and general packaging are utilized for renewable energy generation and for other forms of recycling.
The use of domestically sourced bamboo also addresses the increasing problem of rampant bamboo growth on abandoned land, which can cause ground damage such as land slips.
By partnering with Mine on these circular economy initiatives, Toyoko Inn demonstrates its commitment to environmentally responsible hotel operation.
Bamboo is fast-growing and forms dense thickets that can prevent sunlight from reaching the ground below, hindering the development of trees and plants in the vicinity. Bamboo plants also have shallow roots that contribute little to ground strength, often leading to earth slips and landslides .
Conserving our finite resources
The My Toothbrush campaign encourages guests to bring their own toothbrush from home.
Toyoko Inn started recycling plastic bathroom amenities in 2021, and to date has collected a combined total 239 tons* of used toothbrushes and combs that are used to make new toothbrush cases, writing cases and breakfast trays (* as of May 31, 2025).
toothbrushes and combs
Upcycled PANECO® board made from recycled uniforms is used for the interior of the hotel.
PANECO® board
（Every Toyoko Inn in Japan has a clock.)
Plastic umbrellas are cheap and easy to buy, and when they are no longer needed, they are thrown away. But this mass disposal is causing environmental problems. At our hotels too, large quantities of plastic umbrellas left behind by customers are simply discarded. For this reason, from June 2023, we have stopped selling plastic umbrellas at our hotels, instead making folding umbrellas available for sale. We hope that our folding umbrellas, designed with an original Toyoko Inn illustration on the umbrella brand Waterfront®'s flagship Pokeflat® product, will encourage people to carry umbrellas all the time, thus reducing the amount of plastic umbrellas thrown away.
From December 2021, vending machines at all Toyoko Inn stores in Japan (excluding some hotels) have selling original sparkling water in aluminum can bottles.
＜Plastic Free＞
Aluminum can bottles are sustainable containers that can contribute to the realization of a plastic-free society.
＜Donation of a portion of vending machine sales proceeds＞
Toyoko Inn supports the General Incorporated Foundation Classical Concert for 1 Million People. The foundation supports young musicians and brings mental well-being and enriching experiences to children, who are the future of our society. A portion of Toyoko Inn’s vending machine sales supports these efforts. (Total donations: ¥1,467,750, as of March 31, 2026)
